Refund & Return Policy

Refund & Return Policy – Graded Investors

Last updated: [February 10, 2026]

This policy covers refunds/returns for physical products, services, and memberships.

A) Physical Products (Store)

Returns

We accept returns on unused physical items in original condition within 14 days of delivery.
Customer is responsible for return shipping unless the item arrived damaged or incorrect.

Non-returnable items

Digital downloads
Any TCG items
Gift cards
Items marked “final sale”
Opened/used consumables (e.g., sleeves/toploaders) unless defective Damaged or incorrect orders

If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos and your order number. We’ll replace it or refund it.

Refund timing
Approved refunds are issued to the original payment method. Processing time depends on your payment provider.

B) Services (Consultations, Pre-grading Reviews, Workshops, Prep, Guidance)

Because our services involve reserved time and/or labor:

Cancellations / Rescheduling

You may reschedule up to 24 hours before your appointment at no charge.
Cancellations within 24 hours may be non-refundable (or may be issued as a credit at our discretion).

No-shows
No-show appointments are not refundable.

Service satisfaction
If you believe a service was not delivered as described, contact us within 48 hours and we will review on a case-by-case basis.

C) Memberships (Monthly)

Memberships can be canceled at any time.
Cancellation stops future billing; access remains active until the end of the current billing period unless otherwise stated.
We do not typically offer prorated refunds for partial months.

If Discord access was not provided due to a verified technical issue on our side, contact us and we will make it right (credit/refund at our discretion).

D) Chargebacks

If you have an issue, please contact us first so we can help. Fraudulent chargebacks may result in termination of services/membership access.

Contact:
Email: gradedinvestors@gmail.com